• Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the air conditioner is operating.
• Try to get the air conditioner to turn on by lowering the thermostat to its lowest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• If the problem persists, please call us.
• For new construction homes: See checklist at end of section.

• Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the heat pump is operating.
• Try to get the heat pump to turn on by lowering the thermostat to its lowest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• If the problem persists, please call us.

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the heat pump is operating.
• Try to get the heat pump to turn on by raising the thermostat to its highest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• If the problem persists, please call us.

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the furnace is operating.
• Try to get the furnace to turn on by raising the thermostat to its highest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by the furnace.
• Check the fuse/breaker at the electrical panel for the furnace.
• Check to make sure the gas control valve to the furnace is open.
• Check the pilot light. (Electronic ignitions will not have a pilot light).
• If the problem persists, please call us.

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the furnace is operating.
• Try to get the furnace to turn on by raising the thermostat to its highest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by the furnace.
• Check the fuse/breaker at the electrical panel for the furnace.
• Check to make sure you have fuel oil.
• Check the pilot light. (Electronic ignitions will not have a pilot light).
• If the problem persists, please call us.

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position.
• Try to get the boiler to turn on by raising the thermostat to its highest temperature setting.
• Check the power disconnect switch by the boiler.
• Check the fuse/breaker at the electrical panel for the boiler.
• Check to make sure you have fuel oil or check to make sure the gas control valve to the boiler is open.
• Check the pilot light. (Electronic ignitions will not have a pilot light).
• If the problem persists, please call us.

• Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the system is operating.
• Try to get the system to turn on by lowering the thermostat to its lowest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• If the problem persists, please call us.

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the system is operating.
• Try to get the system to turn on by raising the thermostat to its highest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• If the problem persists, please call us.

• Turn thermostat mode to the “off” position.(Wait at least five minutes)
• Turn thermostat mode to the “cool” position.(Turn temperature setting down five degrees below room temperature)
• The indoor fan on the furnace should start blowing air and outside air conditioning unit should come on within five minutes. If no, check the switch on the furnace to make sure it is in the “on” position. If yes, go to step 5.
• Depending on temperature, the cool down time varies. The temperature out of the registers should be 15 degrees different than room temperature.
• Check the circuit breaker designated for the A/C unit. Make sure it is on. To check it, turn the breaker to the “off” position, leave it off for 30 seconds, and then turn it back on. If the unit does not come on, the thermostat is possibly miswired. Call electrician first before calling Rogers Comfort Systems.

• Check the switch on the side of the furnace. Make sure that it is in the “ON” position. If no, turn it to the “ON” position. If yes, go to step 2.
• Check the LED Light on the Furnace. Make sure that it has a steady red light on. If yes, then the thermostat is possibly miswired. If no, a blinking light could be an indicator of a blown fuse, which needs to be replaced. If problem continues you could have a short in the wiring. You will need to call the electrician to repair this problem. (Note: The LED can be found down at the bottom of the furnace. You have to take the front cover off to see it. If you have a Carrier furnace, the LED will be red in color. )

Note: Changing of your thermostat during the first year warranty voids Rogers Comfort Systems labor warranty. If changing your thermostat is the cause of the mechanical failure of your system, you will be responsible for the service call charge and any parts and associated charges needed to repair your system.

A/C – Indoor Coil Iced Up/Air Flow Reduced at Registers

• Turn the thermostat mode to the “OFF” position and turn the fan to the “ON” position. You will hear water going through the drain hose from the coil to the drain. This is thawing the unit out by doing this process. You should leave it off for several hours to thaw the unit.
• Check your filter. If filter is dirty, this will cause airflow restriction and the coil will ice up due to lack of air. Also, if you are using the pleated throw-away filters that are sold in the local hardware stores, this will also cause airflow restriction and the unit will ice up. These filters are not recommended by Rogers Comfort Systems. NOTE: If we come out and the filter is the cause of your problem, this will not be a warranty call. You will be charged a regular service call fee. If the filter is clean and non-restrictive, do Step 1 and call for a service call to have unit checked out.

• Turn thermostat mode to the “off” position.(Wait at least five minutes)
• Turn thermostat mode to the “heat” position.(Turn temperature setting up five degrees above room temperature)
• The indoor fan on the furnace should start blowing air. If no, check the switch on the furnace to make sure it is in the “on” position. If yes, go to step 5 if the furnace is natural gas. Go to step 6 if the furnace is electric.
• Depending on temperature, the heat up time varies. The temperature out of the registers should be 15 degrees different than room temperature.
• Check the LED Light on the furnace. Make sure that it has a steady red light on. If yes, then the thermostat is possibly miswired. You will need to call the electrician to repair this problem. (Note: The LED can be found down at the bottom of the furnace. You will have to take the front cover off to see it.) If no, a blinking light could be an indicator of the problem with the furnace. Count the number of long and short blinks for the problem code. The first digit is determined by the number of short flashes and the second digit by the number of long flashes. See the Service Status Code sheet attached for description of problem. If the problem is related to the furnace not getting natural gas, make sure the gas valve is turned on and the gas shut off is in the “on” position. Sometimes, they get left off during construction.
• If the furnace is electric, make sure the furnace switch is on and the circuit breaker is on. Try turning the breaker to the off position and then back on just to make sure it is not tripped.
• Make sure your filters are clean. A dirty filter can cause the limit switch to trip causing the furnace not to run. Also, if you are using the pleated throw-away filters that are sold in the local hardware stores, they will cause airflow restriction, tripping the limit switch. These filters are not recommended by Rogers Comfort Systems. NOTE: If we come out and the filter is the cause of your problem, this will not be a warranty call. You will be charged a regular service call fee. If the filter is clean and non restrictive, call Rogers Comfort Systems for a service call.

• Check the switch on the side of the furnace. Make sure that it is in the “ON” position. If no, turn it to the “ON” position. If yes, go to step 2.
• Check the LED Light on the Furnace. Make sure that it has a steady red light on. If yes, then the thermostat is possibly miswired. If no, a blinking light could be an indicator of a blown fuse, which needs to be replaced. If problem continues you could have a short in the wiring. You will need to call the electrician to repair this problem. (Note: The LED can be found down at the bottom of the furnace. You have to take the front cover off to see it. If you have a Carrier furnace, the LED will be red in color. )

Note: Changing of your thermostat during the first year warranty voids Rogers Comfort Systems labor warranty. If changing your thermostat is the cause of the mechanical failure of your system, you will be responsible for the service call charge and any parts and associated charges needed to repair your system.